Service Support
Lien Technology always adheres to the “customer-centered” service philosophy, establishing a comprehensive after-sales service system to provide customers with all-round, multi-level technical support and after-sales service.
Service Commitments
1. Product Quality
We adhere to the policy that “product quality is the first vitality of the enterprise,” ensuring that all power cable products comply with GB/T12706-2020 national standards. Environmentally friendly, fire-resistant, and flame-retardant cables comply with GB/T19666-2019 national standards; rubber-sheathed cables comply with GB/T5013-2008 and JB/T8735-2016; control cables comply with GB/T9330-2020; wiring products comply with GB/T5023-2008 and JB/T8734-2016. All other products are manufactured strictly in accordance with national standards, industry standards, or enterprise standards, ensuring compliance with legal, regulatory, and customer technical specifications.
2. Service Scope
Pre-Sales: Understanding customer needs and expectations, product positioning, providing appropriate solutions, ensuring maximum satisfaction of customer requirements.
During Sales: Meeting customer needs and expectations, ensuring quality and quantity, with safe and fast service.
After-Sales: Exceeding customer needs and expectations through customer return visits, opinion solicitation, handling and feedback, customer satisfaction surveys, and continuous product quality improvement.
3. After-Sales Service Details
- Conduct pre-sales product analysis, understand customer needs, act as customer consultant, provide overall solutions, ensuring Lien products meet customer requirements.
- Respond accurately, quickly, and patiently to all questions and issues raised by customers.
- Provide technical guidance and on-site assistance for installation and usage free of charge as per customer needs.
- Under proper installation and normal usage conditions, we provide a one-year “three guarantees” (repair, replacement, refund) quality service from the date of installation and commissioning.
- During the “three guarantees” period, any product quality issues will be unconditionally covered by repair, replacement, or refund services.
- Respond promptly upon receiving customer feedback, provide clear answers within 1 working day. For major product failures, we will dispatch personnel to the site for resolution.
- We provide lifelong service to our customers, timely solving any problems encountered during product usage through follow-up return visits.
For a long time, Lien has won market and customer favor by selling and manufacturing fine products, providing meticulous service, reasonable pricing, and comprehensive after-sales support. We will consistently go all out to meet customers various reasonable needs anytime, anywhere.
Sales Network
Our sales network covers Fujian, Shandong, Guizhou, Jiangxi, Hubei, Anhui, Guangdong, and other provinces across China. We continue to expand our service coverage to better serve our customers nationwide.